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Re: Lync and Skype

January 2, 2014, 3:25 am
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Hi Marin,

We appreciate the update.

I’m glad to hear that now you can communicate with the Skype user after adding them as the contacts in Lync client. About the other questions about the federation with Lync and Skype, you can refer to the following information:

1. As far as I know, we cannot add the Skype user only with the name. We are sorry for that.
2. About the issue that the Skype user cannot find the Lync user with Skype, do you mean that the Skype user cannot find the Lync user when searching it, or there are some error messages when adding the Lync user as the contact? But based on my experience, the issue may be related to the settings in Skype account or Skype client.
3. About the notification issue, it may be caused by multiple possible reasons, such as network environment.
4. If the Lync users want to communicate with the Skype users, the Skype users must sign in to Skype with a Microsoft account (formerly Windows Live ID).

If there is anything unclear, please feel free to let me know. I'm happy to help you.

Thanks,
Anna Shi

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Re: Issues with Connectivity since upgrade to Lync 14.0.7 on Mac

January 2, 2014, 5:18 am
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Hi Ryan,

I understand that you are encountering the sign-up issue after updating to Lync 2011 for Mac 14.0.7. And the issue occurs to every users.

According to your description, all the steps I provided in my previous posts have been performed but the issue persists. Since all users using the updated Lync having the same problem, a possible reason is that there are some old DNS caches which may impact on the current users. So you can try the step below to clear the DNS cache(if you have already done it, just ignore it):
Start Terminal, and then run the following command:
lookupd –flushcache

If after clearing the DNS caches, the issue persists, then we need to collect detailed log files of Lync clients to do investigation. If this is the case, I highly suggest you collect the log file and post a new thread. One dedicated engineer will focus on your case and work together with you to collect the log file and do further troubleshooting. Your understanding is highly appreciated.
And here are the detailed steps to get the log file on your Mac machine:
1. Turn on logging for troubleshooting in Lync for Mac. To do this, follow these steps:
    a. On the Lync menu, click Preferences, and then click General.
    b. Under Logging, click to select the Turn on logging for troubleshooting check box.
2. Exit Lync for Mac, and then restart Lync for Mac to create a log file.
3. Reproduce the issue.
4. Turn off logging for troubleshooting. To do this, follow these steps:
    a. On the Lync menu, click Preferences, and then click General.
    b. Under Logging, clear the Turn on logging for troubleshooting check box.
5. Collect the log files for Lync for Mac. To do this, follow these steps:
    a. On the menu bar in Finder, click Go, and then click Go to Folder.
    b. In the Go to the folder box, type the path of the logs folder. For example, type /user/<Useraccountfolder>/library/logs. Then, click Go.
    Note<Useraccountfolder> is usually the same as the user name that the user uses to log on the computer. The user name can also be found next to the House icon at the top of the Finder window.
    c. In the Logs folder, collect the log files.

If there is anything unclear, or you have any questions about the steps, please don't hesitate to let me know.

 

Regards,
Henry Huang

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The organizer disabled IM in this meeting

January 2, 2014, 10:05 am
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My office is using Lync 2013 Basic desktop as part of our E1 Office 365 plan. One of my users occasionally gets the message "The organizer disabled IM in this meeting" when he attempts to start a multi-person IM conversation. He is NOT using "meet now" or any of the meeting-specific tools, just double-clicking on a name and choosing "add people". We can't find any way to turn it back on again once it has been turned off.


This phrase does not show up in Lync Help or in web searches. Any suggestions?

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Outgoing Video not working?

January 2, 2014, 10:33 am
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I have Windows 7 and Lync 2013.  I have an HP Envy 15 wirh integrated camera and I can not share my video, but can receive video.  In the Lync settings I go to the video settings and it works.  When I go to a contact and hover over the preview video, the camera light comes on, but no video ever shows up?  What do I need to do to get this working?

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Re: Can't get Lync to work; The server is currently unavailable. If the problem continues, etc...

January 2, 2014, 12:32 pm
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Hello Kyle,

The issue is resolved or you still need assistance?

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RE: Microsoft Lync always crashes on startup - exception at 0x03A85EF5 (vdpsrc.dll)

January 2, 2014, 2:12 pm
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Hi Kid Yang, I've followed the steps and yes this has resolved the problem.

many thanks!

For reference for anyone else I'm on a Dell Vostro 3350.

Rory

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Re: Lync 2013 crashing in bluetooth driver win7 64 bit

January 2, 2014, 2:14 pm
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Re: Lync 2013 crashing in bluetooth driver win7 64 bit

January 2, 2014, 3:47 pm
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Any update with regard to when MSFT will fix the problem with Lync or provide a fix that does NOT require disabling Bluetooth?

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Re: Issues with Connectivity since upgrade to Lync 14.0.7 on Mac

January 2, 2014, 4:51 pm
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Hi Henry,

After testing on another computer at work, it too is having the same issue. The issue is not Mac OS X related, as this computer was running 10.6.8. To flush the DNS cache you actually need to run: dscacheutil -flushcache, which didn't help.

I've enabled logging and can provide you the log files. How can I get then to you?

Thanks Paul.

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Re: Issues with Connectivity since upgrade to Lync 14.0.7 on Mac

January 2, 2014, 7:32 pm
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Hi Paul,

Thanks for your reply and all efforts so far.

I opened a workspace for you to collect the log files. I have sent you a Private Message including the URL and password.
You can read the PM by the following steps:
1. Please go to "Your details" section on the right side of the community site.
2. Click Private messages.
3. Click the "workspace URL and password" to read the message.

Then please refer to the steps below to access the workspace and upload the files:
1. Click the URL, the following website will open.

2. To collect log files from a customer, select Send Files to Microsoft, type in the password, click Go. The following page will open, browse and upload the log files.

Regards,
Henry Huang

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Re: Issues with Connectivity since upgrade to Lync 14.0.7 on Mac

January 2, 2014, 10:24 pm
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Hi Paul & Ryan,

I have just received an update from our higher-level team about the Lync 14.0.7 sign-up issue.
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We have seen many reports that customers encountered the issue that Lync for Mac v14.0.7 cannot sign in on Mac machines. After some further tests, we find that the issue occurs when we set the time zone as Asia location. If we change the time zone like Honolulu, New York, London, and Moscow, the Lync is enable to sign in.
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Now I’d like to confirm whether your time zone have been set as Asia. If yes, please try changing the time zone as a workaround to see if the issue persists.

If it turns out to be the root cause of the issue in your organization, please keep an eye on this case. Currently, Microsoft is fully aware of this issue and we are investigating on it. Any updates will be post in the forum. Sorry for the inconvenience caused so far. And thanks very much for your understanding and patient.

Best Regards,
Henry Huang

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Re: Issues with Connectivity since upgrade to Lync 14.0.7 on Mac

January 2, 2014, 10:32 pm
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Hi Henry,

I can confirm, changing my timezone from Canberra - Australia to New York, NY - United States, allows Lync 14.0.7 to connect.

Paul.

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Re: Issues with Connectivity since upgrade to Lync 14.0.7 on Mac

January 2, 2014, 10:42 pm
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Hi Paul,

 

Thanks for the quick confirmation. If you don't mind, I'd appreciated it if you could use this workaround temporarily and wait for our official update on this issue. Sorry again for the inconvenience.

 

Regards,
Henry Huang

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Re: The organizer disabled IM in this meeting

January 3, 2014, 12:28 am
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Hi Kate,

You mentioned “One of my users occasionally gets the message ‘The organizer disabled IM in this meeting’”. When I ran a test on it via Lync 2013 full client, the message says “A presenter turned off meeting IM”. I started a conversation with a user, and invited another one into it. When I moved the mouse on to the icon , and clicked ACTIONS, a menu showed up as below.
 

Click No Meeting IM, “A presenter turned off meeting IM” displays in the conversation dialogue, and we are not able to type in anymore.
 

We can turn it on with the steps below:
1. Click   -> ACTIONS.
2. Click Allow Meeting IM.
 

If the buttons in Lync 2013 Basic are different from those in Lync 2013 full client, please feel free to post back with a screenshot of it, we’ll test it again.
 
Thanks,
Lee Li

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Re: Outgoing Video not working?

January 3, 2014, 12:32 am
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Hi EricTomas,

From your description, could you provide the following information for further investigating?
1. If it is possible, could you find an external camera to start a video meeting to check if the issue will persist?
2. When you start a video, are there any other programs using the camera?
3. Can you use the camera when you start video with other programs?

Based on the current situation, could you try uninstalling the video driver, restart the computer, download and install the latest video driver from the computer manufacture’s website to check if there is any improvement?

Thanks for your time and efforts on this issue.

Best Regards,
Anna Shi

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Re: Lync 2013 has stopped working

January 3, 2014, 1:19 am
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Hi RDutcher,

If you need any further assistance, please feel free to let us know.

Regards,
Lee Li

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Re: Lync 2013 hangs after starting

January 3, 2014, 7:04 am
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Just wanted to post up that @Akampa's reply worked for me. I too suddenly had this issue after coming back from being off for the holidays. Tried to repair, uninstall/reinstall Office (Lync) to no avail and then noticed that my sound was also not working on my Dell Latitude E6530. I uninstalled the IDT High Definition Audio Codec (Version 6.10.0.6491 though for me) and then did a scan, Windows installed a "High Definition Audio Device" driver from MSFT - the sound now works and Lync now runs (on it's own and in Outlook). Hope that glitch gets fixed.

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Lync not sharing desktop

January 3, 2014, 9:42 am
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I have Lync 2010 deployed at 3 different locations. They can see each other and chat between all three locations but when they try and share there desktop between locations it gives an error "sharing failed to connect due to network issue" but they can share to someone with in the same location. Is there a certain port that I need to open?  
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Re: Lync 2013 hangs after starting

January 3, 2014, 10:04 am
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Akampa's fix worked for me, too - removed the IDT (Dell Driver) High Definition Audio and scanned for hardware changes et voila - I have speakers again & Lync no longer results in "Not Responding".

Thanks, Akampa!  Dell/Lync - fix your issues.

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Presenter controls do not appear when pause on presentation (monitor icon)

January 3, 2014, 11:37 am
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When I schedule a Lync meeting using a Lync desktop client or Outlook client as a presenter and pause on presentation (monitor icon), no meeting controls appear which I can use to share a program or desktop. This issue is coming for one to one or multi-party meetings. Is this a known issue or there is a quick fix to this issue. We use Office 365. See the image below:

 

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