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Re: lync 2013 missing settings for IP camera

December 24, 2013, 2:26 am
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Hi Jony,

Sorry that I haven’t provided the detailed steps about how to upload the pictures in our forum. But the screenshot can help us know the detailed information about the issue, could you check if you can refer to the steps below to upload the screenshots:
1. Open this thread, click Use rich formatting.

2. Click the Insert Image icon.

3. Click Browse… to select the picture you would like to upload. When the green word “Uploaded” shows up, click Insert.

If there is anything unclear, please feel free to let me know. Your time and efforts are appreciated.

Thanks,
Anna Shi

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Re: lync 2013 missing settings for IP camera

December 26, 2013, 12:31 am
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Hi Anna,

 

Thanks a lot for the instructions, please see the attached of both lync 2010 and 2013, 2010 has an option for adding IP cameras as a video device but 2013 doesn't. This would limit us from using IP cameras for conferencing.

 

Thanks

 

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Re: Unable to connect Lync in Android4.4.2

December 26, 2013, 1:20 am
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Hi customer,

I’m writing to follow up on this thread. Do you have any updates on this issue? Please feel free to post back at your convenience.

Thanks,

Anna Shi

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Re: Lync 2013 hangs after starting

December 26, 2013, 1:23 am
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Hi Caronna,

I’m writing to follow up on this thread. Do you have any updates on this issue? Please feel free to post back at your convenience.

Thanks,

Anna Shi

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Re: Predefined contact groups in Lync

December 26, 2013, 8:45 am
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Re: Lync 2013 hangs after starting

December 26, 2013, 9:01 am
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Ok, after trying all of the things Caronna tried and trying the windows 8.1 clean boot the issue was still not resolved.  At this point i restored by computer back to December 12th (a date i knew it was working) and lync started working.  After installing all windows updates again, everything seems to be working normally.  There were 4 updates i had to re install,  i am guessing the original issue stemmed from one of the 4.  They were:

KB2817306 - Viso

KB2907566 - Endpoint protection 2012 Client

KB2903939 - Windows 8.1 for X64

Also Windows Malicious Software Removal Tool for windows 8, 8.1 update

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Re: Lync for windows 8 fails to login

December 26, 2013, 2:53 pm
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Strangely, it has been working great since I posted this question. Perhaps complaining fixes things ? :-)

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Re: Lync 2013 hangs after starting

December 26, 2013, 3:42 pm
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Hi Anna,

 

After trying several more things with no success, such as disabling Bluetooth drivers.   I uninstalled KB2903939 - Windows 8.1 for X64 as Akampa noted, but that didn't resolved my problem.  Instead of trying to do more troubleshooting, I just resorted to what Akampa did and restored back to 12/9, which was just prior to a bunch of updates that installed to my machine on 12/11. 

 

That seems to have resolved my Lync problem!  I suggest you guys do some further research into the updates as apparently something in the updates at that time killed my Lync.

 

I haven't reapplied the updates, but will do that shortly, and fingers crossed, my Lync will still be functional.

 

Thanks for following up.  I'll post back if the updates break Lync again, and will provide you with a list of all the updates that get applied.

 

Thanks!

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Re: Lync 2013 has stopped working

December 26, 2013, 5:39 pm
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Hi RDutcher,

Do you have any updates on it?

Thanks,
Lee Li

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Re: Lync can't get signed in

December 26, 2013, 9:51 pm
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Hi Bluetoyou,

If you need any further assistance in the future, just post in our forum and we're always here to help.

Regards,
Lee Li

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Re: lync 2013 missing settings for IP camera

December 26, 2013, 11:10 pm
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Hi Jony,

Thanks for your screenshots.

Sorry that I don’t have an IP camera, so I cannot do the test from my side to check if the IP camera is supported in Lync 2013. Also, there is no official document mentioned that. If it is possible, could you find another computer (has installed Lync 2013) to check if the IP camera can work in that computer?

Moreover I have done some test from my side, and I can use an external camera in both Lync 2010 and Lync 2013.

Thanks for your time and efforts on this issue.

Best Regards,
Anna Shi

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CISCO Multi party conferecing unit 5320 with Lync Online

December 27, 2013, 1:39 am
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Can the above stated device be used with Lync Online, if yes how?
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Re: lync 2013 missing settings for IP camera

December 27, 2013, 2:32 am
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Hi Anna,

None of the Lync 2013 has any option to add IP camera, I have tried 10 computers in our organization. Even Skype has this option.

Thanks

Jony

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Re: CISCO Multi party conferecing unit 5320 with Lync Online

December 27, 2013, 5:29 am
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Hi Vikas,

Here is the article about the meeting room devices for Lync Online：catalog.lync.com/.../index.aspx

The article lists some devices that are tested and qualified for Lync Online. Regarding this device you mentioned, I find there is no official article about whether it is compatible with Lync Online currently. I feel sorry that I cannot provide detailed steps about how to use this device with Lync Online.

Moreover, if our community members have related experience about this device, I will appreciate it if they can share some information here.

Best regards,

Young

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Re: Lync 2013 has stopped working

December 27, 2013, 6:42 am
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1. We are currently using office 2007.

2. Yes, I have tried reinstalling it numerous times, but the same error keeps popping up.

1. I checked all audio and video drivers and they all appear to be up to date.

2. I am not able to currently due a clean boot without getting with my IT dept further, as we have programs running for our firm that I would not want to conflict with.

3. I have tried repairing Office 2007 and Lync 2013, but this has not changed anything.

I am currently running Lync 2010 without a problem. But as I am not able to add anyone new to my contact list, I am trying to get the update working. Are there any other suggestions that I should check?

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Re: lync 2013 missing settings for IP camera

December 27, 2013, 11:32 pm
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Hi Jony,

Thanks for your time to do the test.

From your test result, the IP camera that you are using may be not supported in Lync 2013 client. We are so sorry for that. I fully understand it would be nice if the IP camera could be available in Lync 2013 client. I recommend you submit feedback about the requirement to our product team. With your feedback, our engineers can get more familiar with your need and further improve our product. Actually, many features of current programs have been designed and upgraded based on customers’ feedback. Hopefully the IP camera can be supported in Lync 2013 client in the feature releases. Thanks for your understanding.

Best Regards,
Anna Shi

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Re: Lync 2013 has stopped working

December 28, 2013, 1:44 am
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Hi RDutcher,

Thanks for your updates.

Since you are using Office 2007, I would like to confirm some more information:
1. Whether the versions of Lync are Lync 2013 Basic and Lync 2010 Trial? Did you download them from Microsoft?
2. Whether you have both Lync 2013 and Lync 2010 installed on the computer?  If so, I suggest uninstalling Lync 2010 to see if Lync 2013 can work, because multiple versions of Lync installed on the same computer may lead to some potential issues while running one or another.

Moreover, the result got in the clean boot mode is very important for narrowing down the cause of this issue, please provide us with it when you’re able to work with your IT. Thanks for your understanding.

For the issue related to Lync 2010, do you get any error message when you try adding a contact? If you get the error message saying “Cannot add, move, or remove contacts or groups at this time. Please try again later”, it is the issue that Lync 2010 doesn’t understand where to update the Unified Contact Store for it is deployed between Microsoft Exchange 2013 and Lync Server 2013. As a workaround, we can update contacts in Outlook. The KB http://support.microsoft.com/kb/2757458 is for your reference.

Regards,
Lee Li 

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Re: Lync and Skype

January 2, 2014, 12:44 am
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Hi

I have added skype users with mail address, but how to add them only with skype name?

And I cannot find Lync users with skype.

I can communicate with skype user when I add them

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Re: Lync and Skype

January 2, 2014, 1:09 am
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Also when I add Skype User not all the time he get notification that some added him or he gets is hour later?

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Re: Lync and Skype

January 2, 2014, 1:30 am
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Does every Skype user has to have Microsoft account? or he can have only skype account?

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